It has now been several years since cloud computing began its revolution of the enterprise. As companies moved to the cloud, they were introduced to greater efficiency and agility, and the ability to expand capacity as needed. These latest technology advances have made the way for the next level of computing – autonomics.
Autonomic computing is founded on self-regulating systems that are patterned after the human autonomic nervous system to become operationally self-sufficient in their assigned function. These systems often leverage artificial intelligence and machine learning techniques to learn from their experiences, adapt and respond to new conditions. As such autonomic systems are dynamic and can convert their learnings into processes that they can then execute upon.
Equipped with high-level policies and the capability to automatically adapt to changing conditions, companies can digitize a broad spectrum of tasks. These tasks, unlike those that have been traditionally automated in relatively static environments, can be much more complex and fluid. With such capabilities, autonomic computing offers businesses a number of key benefits. We share three of them below.
Optimize labor hours
Despite technology’s evolution and advances in proficient processes, there still remains a number of labor-intensive functions within organizations. These areas – be they a customer service center or an IT service desk – requires the hands on care and attention of already busy employees to ensure customers’ needs are met every time. This is no longer the case with autonomic computing.
With the ability to watch and learn from employees performing common tasks, autonomic systems can create repeatable processes. This will bring a new level of operational efficiency – both to the functions themselves as well as the individuals they are servicing. Take an IT service desk as an example. Autonomic systems can be used to manage a large set of service desk inquiries, leaving employees to triage more serious issues.
Streamline an increasingly complex IT infrastructure
The proliferation of mobile devices and wearables as well as other Internet of Things (IoT) products are converging onto the enterprise network. It is creating an ever more complex IT stack that will need to be managed.
Autonomic tools can be used to ensure the various systems, software and applications are configured and managed in a way that will ensure they serve the needs of the multiple users in multiple contexts and environments.
Create a secure, compliant environment
Companies not only have to manage the growing number of devices coming onto their network, they have to ensure these devices don’t compromise the security of this network. Full network security at all times is becoming harder and harder to achieve, which is why autonomic tools will become essential. By leveraging autonomic systems, companies can immediately recognize new devices on the network and configure them according to compliance standards. In addition, they can monitor their activity to mitigate and resolve risk issues in real time. As they do so, the system will learn from their experiences, learning patterns that can be used to predict issues and resolve them before they happen.